Privacy Policy

Last updated: May 24, 2024

 

INTRODUCTION

We know that you care how information about you is used and shared, and we appreciate your trust. This General Privacy Policy explains how Emindally Pty Ltd (Company, "We," "Us" or "Our") collect, use, and share information about You(Your, individual) when you use our websites, networks, online services, and other services provided by us ("Services") or otherwise interact with us.

We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.emindally.com/ (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

 

IF YOU ARE ACCESSING OR USING SERVICES ON THE SITE FROM AN OVERSEAS LOCATION, YOU DO SO AT YOUR OWN RISK, AND SHALL BE SOLELY LIABLE FOR COMPLIANCE WITH ANY APPLICABLE LOCAL LAWS

 

This Privacy Policy is published in compliance with, inter alia:

a)      Australian Privacy Principles under the Privacy Act 1988 (Cth) (APP 1.3) which mandates an APP entity must have a clearly expressed and up-to-date policy (the APP privacy policy) about the management of personal information by the entity in an open and transparent way.

b)      health records legislation, including the Health Records Act 2001 (Vic), Health Records and Information Privacy Act 2002 (NSW), Health Records (Privacy and Access) Act 1997 (ACT); and

c)      Marketing legislation, including the Spam Act 2003 (Cth) and

d)      Do Not Call Register Act 2006 (Cth).

e)      Notifiable Data Breach (NDB) Scheme governed by Part IIIC of the Privacy Act 1988

 

This policy applies to information we collect:

a)       On this Website.

b)      In email, text, and other electronic messages between you and this Website.

c)       When you interact with our advertising and applications on third-party websites and services

 

 

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR CHOICE IS NOT TO USE OUR WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. THIS POLICY MAY CHANGE FROM TIME TO TIME (SEE CHANGES TO OUR PRIVACY POLICY). YOUR CONTINUED USE OF THIS WEBSITE AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES, SO PLEASE CHECK THE POLICY PERIODICALLY FOR UPDATES.

 

WHAT INFORMATION DO WE COLLECT ABOUT CUSTOMERS?

INFORMATION THAT YOU PROVIDE

  1. Enquiry Form. When You visit Our Website, an Enquiry form pops up in which we ask you for your name, email address and phone number.
  2. Intake Form. Once the Enquiry form is submitted, we will require following details in the Intake form for Us to deliver the best professional service. This includes.

a.       Your name,

b.      date of birth, gender, address, post code, mobile number,

c.       Email Id,

d.      Medicare card pertaining details [Medicare number, reference number, expiry date],

e.       Health care number and its Expiry Date,

f.        Name and Phone no. of Emergency Contact

g.      Details of the reference [Name of the referring doctor, Provider Number, Referral Date].

  1. Payment Information. When you make a purchase, it must be done via direct transfer to our account. We do not collect payment card information and neither We use a third-party service provider that handles payments for us.
  2. Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research, and product development purposes.
  3. Other Information You Chose to Provide. We collect other information you provide us, such as the photos, images and videos you provide when you use our Services.

 

INFORMATION WE COLLECT WHEN YOU USE OUR SERVICE

  1. Location Information. When you use our Services, we receive your general location information (for example, your internet protocol ("IP") address may indicate your more general geographic region).
  2. Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
  3. Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
  4. Information We Infer. We may derive information or draw inferences about you based on information We collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences, and based on your IP address, we may infer your approximate location.

INFORMATION WE RECEIVE FROM THIRD PARTIES

  1. Information from third party services. If you choose to link our Services to a third-party account, we may receive information about you, including your profile information, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
  2. Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.

 

INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate through and interact with our Website, We may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  1. Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  2. Information about your computer and internet connection, including your IP address, operating system, and browser type.
  3. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically [does/may/is only statistical data and does not] include personal information, [but/or] we may maintain it or associate it with personal information we collect in other ways or receive from third parties]. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

1.       Estimate our audience size and usage patterns;

2.       Store information about your preferences, allowing us to customize Our Website according to your individual interests

3.       Speed up Your searches,

4.       Recognize You when you return to our Website.

Personal information is defined as data that pertains to an individual and has the capacity to identify said individual, whether directly or indirectly, either on its own or in conjunction with other available or foreseeable information within the realm of a corporate entity.

 

The information which is both personal information and sensitive information is reasonably necessary for one or more of Our functions /activities and You acknowledge that the provision of all information, including sensitive personal data or information (SPDI), is entirely voluntary on your part. The collection, utilization, and disclosure of personal information and SPDI necessitate your EXPLICIT AND INFORMED CONSENT.

By engaging with our platform, you expressly grant us your consent for the utilization, collection, and disclosure of your personal information and SPDI in accordance with our policies and practices. It is important to note that you maintain the option to abstain from furnishing us with personal information or SPDI. However, please be aware that in such cases, we regrettably will be unable to grant you access to our Services offered through Our Website.

 

UNSOLICITED PERSONAL INFORMATION:

If We receive any personal information that We did not solicit then in compliance with APP 4, We shall within a reasonable period after receiving the information determine whether We could have collected the information under Australian Privacy Principle if the entity had solicited such information.

We may use or disclose the personal information for the purposes of making this determination. If We determine that the entity could not have collected the personal information, and the information is not contained in a Commonwealth record, then We shall as soon as practicable but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified.

 

THE TECHNOLOGIES WE USE FOR THIS AUTOMATIC DATA COLLECTION MAY INCLUDE:

  1. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. Please review your web browser's "Help" file to learn the proper way to modify your cookie settings.
  2. Web Beacons. Pages of Our Website [and our emails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  3. Flash Cookies. Certain features of Our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

 

INFORMATION FROM THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

 

HOW DO WE USE OR DISCLOSE THE INFORMATION WE COLLECT:

WE USE ALL INFORMATION (INCLUDING YOUR CONTACT INFORMATION) FOR THE FOLLOWING PURPOSES:

  1. To customize our Services and offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
  2. To monitor and analyze trends, usage, and activities, and improve our product offerings and Services including our Artificial Intelligence system.
  3. To provide you with information, products, or services that you request from us.
  4. To fulfill any other purpose for which you provide it.
  5. To notify you about changes to our Website or any products or services we offer or provide through it.
  6. We may use your email address and phone number to send you security alerts, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
  7. We may use your personal information as necessary to comply with our legal obligations and to establish, exercise and defend legal claims, or enforce our Terms of Use.
  8. In any other way we may describe when you provide the information.
  9. For any other purpose (Secondary Purpose) in either of the scenario

a.       with your consent or

b.      if it is reasonable for You to expect that We shall use or disclose the information (whether sensitive or not) for Secondary Purpose which is directly related to the the particular purpose for which it was collected [Primary Purpose]; or

c.       the use or disclosure of the information is required or authorized by or under an Australian law or a court/tribunal order; or

d.      if a permitted health situation exists in relation to the use or disclosure of the information by the entity; or

e.       If it is reasonable for Us to believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body. However, if We use or disclose personal information in accordance with (e), We shall make a written note of the use or disclosure in accordance with APP.

 

USE OF INFORMATION FOR THE PURPOSE OF DIRECT MARKETING

  1. We shall not use or disclose the personal information about You for the purpose of direct marketing except in following scenarios:

a.       If We collected the information from You; and it is reasonable for You to expect that the organization shall use or disclose the information for that purpose and the organization provides a simple means by which the individual may easily request not to receive direct marketing communications from the organization; and

b.      You have not made such a request to Us.

 

  1. In case the information is sensitive information an We may use or disclose Your sensitive information for the purpose of direct marketing if You have consented to the use or disclosure of the information for that purpose.
  2. The above situation does not apply to the extent that any of the following apply:

a.       Division 5 of Part 7B of the Interactive Gambling Act 2001;

b.      the Do Not Call Register Act 2006;

c.       the Spam Act 2003;

d.      any other Act of the Commonwealth, or a law in force in an external Territory, prescribed by the regulations.

 

THIRD-PARTY SOFTWARE AND DATA SECURITY

HALAXY [https://www.halaxy.com]

  1. Our Company utilizes a third-party Patient and Practice management system software HALAXY. This platform allows practitioners to connect with patients, manage appointments, and maintain patient records. We collect personal information and sensitive data from You for the purpose of administrative convenience to the Company and assign You a specialist Practitioner based on their availability. This information is essential for coordinating teleconsultations effectively.
  2. While we take reasonable steps to protect data within our control, we acknowledge that Halaxy is responsible for its own data security Halaxy maintains patient records and ensures compliance with relevant privacy regulations. In the event of a data breach related to Halaxys platform, Our company will promptly notify affected practitioners and patients. However, the responsibility for addressing the breach and implementing corrective actions lies with Halaxy.
  3. Practitioners and patients using our Services consent to the use of Halaxy for appointment management and record-keeping. We remain transparent about our reliance on third-party software. platform and decision and choice , We request you to visit their Website and read about their Terms and Conditions for their website https://www.halaxy.com/article/terms/consumer and their privacy policy https://www.halaxy.com/article/privacy as the responsibility for addressing the breach of data which occurs via the third party software platform and implementing corrective actions lies with them.

 

ZOOM [https://zoom.us/]

  1. Our teleconsultation services utilize Zoom as the platform for connecting practitioners with patients. Zoom allows real-time video consultations, appointment management, and secure communication. Zoom complies with applicable laws and regulations in the jurisdictions in which it operates.
  2. We request you to visit their Website and read about their Terms and Conditions for their website https://explore.zoom.us/en/terms/and their privacy policy https://explore.zoom.us/en/privacy/as the responsibility for addressing the breach of data which occurs via the third party software platform and implementing corrective actions lies with them.

 

XERO as Our Accounting Platform: [https://www.xero.com/au]

  1. Our company utilizes Xero as our accounting software for financial management, bookkeeping, and record-keeping. Xero allows us to manage financial transactions, invoices, and other accounting tasks efficiently.
  2. We collect financial and business-related information within Xero solely for accounting purposes. This information includes transaction details, invoices, payment records, and financial statements.
  3. While we take reasonable steps to protect data within our control, we acknowledge that Xero is responsible for its own data security. Xero maintains financial records and ensures compliance with relevant privacy regulations. In the event of a data breach related to Xero, our Company will promptly notify affected parties. However, the responsibility for addressing the breach and implementing corrective actions lies with Xero.
  4. While using Our Website, You consent to the use of Xero for accounting purposes. We remain transparent about our reliance on third-party software XERO. We request you to visit their Website and read about their Terms and Conditions for their website https://www.xero.com/au/legal/terms/ and their privacy policy https://www.xero.com/au/legal/privacy/ as the responsibility for addressing the breach of data which occurs via the third party software platform and implementing corrective actions lies with them.

 

GMAIL [https://www.google.com/intl/en_in/gmail/about/]

  1. Our organization collects personal information and sensitive data through enquiry forms and intake forms submitted by users. These forms allow us to gather relevant details for communication, service provision, and record-keeping. We collect information via these forms solely for the purpose of addressing enquiries, providing services, and maintaining accurate records. We use Gmail as our communication channel for receiving and managing form submissions and allows us to organize and respond to enquiries efficiently.
  2. While we take reasonable steps to protect data within our control, its important to note that Gmail is responsible for its own data security. Gmail maintains email records and ensures compliance with relevant privacy regulations. By submitting an enquiry or intake form, users consent to the use of Gmail for communication purposes. We request you to visit their Website and read about their Terms and Conditions for their website https://policies.google.com/termsand their privacy policy https://policies.google.com/privacyas the responsibility for addressing the breach of data which occurs via the third party software platform and implementing corrective actions lies with them.

 

 

 

HOW DO WE DISCLOSE CUSTOMER INFORMATION?

  1. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
  2. We may disclose personal information that we collect, or you provide as described in this privacy policy with the third parties mentioned below after ensuring that such third party has implemented measures to assure data protection measures and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. By using our Website or the App, You accept the terms hereof and hereby consent to the storage and processing of the personal information and SPDI by third parties. We do have arrangements with third parties (including as mentioned below) such as affiliates, service providers who are the intended recipients and may have access to the personal information and SPDI but shall not disclose such information including SPDI further to any other individual / entity.
  3. Vendors and Service Providers: To contractors, service providers, and other third parties we use to support our business [ and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them].

 

  1. Merger, Sale, or Other Asset Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Companys assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
  2. Analytics Partners We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/ , and opt-out of them by downloading the Google Analytics opt-out browser add-on, available https://tools.google.com/dlpage/gaoptout
  3. Advertising Partners: We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services. For more information about interest-based ads, and to learn about options for opting out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to [email protected]

  1. Legal Reasons: We share your information if we believe doing so is necessary in situations such as : If we are required by law, regulation, legal process, court order; in response to requests by government agencies (like law enforcement);if we think releasing information will protect against physical, financial, or other harm, injury or loss of property, in connection with an investigation of suspected or actual unlawful activity.
  2. Aggregated or De-identified Form. We may make certain automatically collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
  3. Any other Purpose: For any other purpose disclosed by us when you provide the information.
  4. Consent. We may also disclose your information with your permission or at your direction.

 

 

CROSS BORDER DISCLOSURE OF PERSONAL INFORMATION:

We understand the importance of protecting your personal information, especially when it is disclosed to overseas recipients. This clause outlines how we handle cross-border disclosures and ensures compliance with APP 8.

 

  1. Purpose of Cross-Border Disclosure: Our organization may need to disclose Your personal information to overseas recipients, specifically our administrative support independent contractors based overseas. These contractors assist us in providing administrative convenience and support, including the assignment of the Client with a specialist Practitioner and managing the availability of Practitioners.
  2. Reasonable Steps to Ensure Compliance: Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach any applicable Australian Privacy Principle in relation to your information. We assess the recipients privacy practices and contractual obligations to safeguard your data.
  3. Purpose-Limited Disclosure: We only disclose personal information to overseas recipients for the primary purpose for which it was collected (unless an exception applies). Our contractors in India use the information solely for administrative purposes and patient-doctor mapping.
  4. Implicit consent in Inquiry form and Intake form: If You choose to fill the inquiry form and/or subsequently the Intake form, Your consent to the processing of information for specified administrative purposes is implied.
  5. Additional grounds for overseas use and disclosure include: the disclosure of the information is required or authorized by or under an Australian law or a court/tribunal order.
  6. Your Rights and Contact Information: If you have concerns about Our cross-border disclosures, please contact Us at: [email protected] or via Calling us on 0451540787. We will address your inquiries and ensure transparency throughout the process.

 

 

ANY OTHER TYPES OF THIRD-PARTY DISCLOSURES.

We may also disclose your personal information:

  1. To enforce or apply our terms of use (https://www.emindally.com/terms-of-service/) or
  2. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of eMindAlly, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

RETENTION OF INFORMATION

  1. Any personal information or Sensitive Personal Data or Information (SPDI) collected as per this Privacy Policy shall be acquired by us and retained, either within our direct control or within the custody of authorized third-party data processors. These third-party data processors include independent overseas persons in India which we have employed for administrative purpose.
  2. We have implemented mechanisms to ensure that your SPDI, which is within our possession or under our control, is expeditiously destroyed and/or anonymized when it is reasonable to conclude that: (i) the objectives for which your SPDI was collected have been satisfied; and (ii) retention is no longer required for any other legal or legitimate purpose.
  3. Nonetheless, we reserve the right to retain and store your personal information for our bona fide business requirements, irrespective of whether such personal information has been deleted or not. Subsequently, after a defined period, your data may be subjected to anonymization and aggregation, and thereafter may be retained by Us for a duration as necessary for analytical purposes.

 

DATA BREACH NOTIFICATION SCHEME

If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme. If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable.

If the breach relates to the My Health Records Act, we may disclose your personal information to the My Health Records System Operator under 73A of that Act.

 

 

YOUR PRIVACY RIGHTS AND CHOICES

You have the following rights with respect to the personal information we process about you: 

Integrity of Personal Information:

  1. We shall take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that We collect is accurate, up-to-date and complete.
  2. We shall take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that We use or disclose is, having regard to the purpose of the use or disclosure, accurate, up-to-date, complete and relevant.

Security of Personal Information:

  1. We shall take such steps as are reasonable in the circumstances to protect the information:

a.       from misuse, interference, and loss; and

b.      from unauthorized access, modification, or disclosure.

 

  1. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any information will be encrypted using SSL technology.
  2. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

 

Accessing Your Information

 

  1. You can access your personal information by sending us an email: [email protected] or via Calling us on 0451540787
  2. We may not accommodate a request to access information if:

a.       We reasonably believe that giving access would pose a serious threat to the life, health, or safety of any individual, or to public health or public safety; or

b.      We believe the change would violate any law or legal requirement or cause the information to be incorrect.

c.       giving access would have an unreasonable impact on the privacy of other individuals; or

d.      the request for access is frivolous or vexatious; or

e.       the information relates to existing or anticipated legal proceedings between the entity and the individual, and would not be accessible by the process of discovery in those proceedings; or

f.        giving access would reveal the intentions of the entity in relation to negotiations with the individual in such a way as to prejudice those negotiations; or

g.      We have a reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to the entitys functions or activities has been, is being or may be engaged in; and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or

h.      giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or

i.        giving access would reveal evaluative information generated within the entity in connection with a commercially sensitive decision-making process.

If We refuse to give access to the personal information because of these reasons , or to give access in the manner requested by the individual, We shall provide You with a written notice that sets out: the reasons for the refusal except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so; and the mechanisms available to complain about the refusal.

 

  1. Dealing with requests for Access:

a.       We shall respond to the request for access to the personal information within 7(seven) business days after the request is made.

b.      We shall give access to the information in the manner requested by You if it is reasonable and practicable to do so or in a way that meets the Our and Your requirements collectively.

c.       Access Charges: While the charges do not apply to the making of the request, reasonable charges shall apply for giving access to the Personal Information.

 

CORRECTION OF PERSONAL INFORMATION:

1.      If We hold personal information about an You; and if We are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out of date, incomplete, irrelevant or misleading; or if You request Us to correct the information; then We shall take such steps (if any) as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

2.      In either case above, We shall take such steps (if any) as are reasonable in the circumstances to give that notification of correction to third parties unless it is impracticable or unlawful to do so.

3.      If We refuse to correct the personal information as requested by You, We shall give You written notice that sets out:

a.       the reasons for the refusal except to the extent that it would be unreasonable to do so; and the mechanisms available to complain about the refusal; and any other matter prescribed by the regulations.

 

4.      Requests for Correction:

a.       We shall respond to the request for Correction to the personal information within 7(seven) business days after the request is made.

b.      We shall give access to the information in the manner requested by You if it is reasonable and practicable to do so or in a way that meets the Our and Your requirements collectively.

c.       Correction Charges: No charges apply to the making of the request and for correcting personal information.

COMPLAINTS AND DISPUTE RESOLUTION

If you believe that We have breached the Australian Privacy Principles (APPs) or any registered APP code that binds our entity, we encourage you to raise your concerns with us. We take privacy seriously and are committed to resolving any issues promptly and transparently.

How to Lodge a Complaint:

  1. Contact Us: If you have a privacy-related complaint, please contact Us using the details provided in this policy under the Contact Us section below.
  2. Provide Details: Clearly outline the nature of your complaint, including relevant details such as the incident, date, and any supporting evidence.
  3. Response Time: We will acknowledge your complaint within 7(seven) business days and aim to provide a substantive response within 21 (twenty-one) business days].
  4. Our Commitment to Resolution:

We will thoroughly investigate your complaint, assess its validity, and take appropriate corrective actions if necessary. If we identify a breach, we will promptly address it and implement measures to prevent recurrence. We will keep you informed throughout the process and provide updates on the status of your complaint.

External Options:

If you are dissatisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC is an independent authority responsible for overseeing privacy matters in Australia.

Changes to this Clause:

We may update this clause to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or through our website.

 

 

CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time. It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account [and/or] through a notice on the Website home page or any other notification method. The date the privacy policy was last revised is identified at the top of the page where it says, Last Updated. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

 

 

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us at: [email protected] or via Calling us on 0451540787

To register a complaint or concern, please contact us at: [email protected] or call us on 0451540787. We shall endeavor to resolve Your grievances within 21(twenty-one) business days from the date of receipt of such grievances.

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